IT Support Analyst

Permanent, Full time: 35 hours per week

Salary: £27,000 to £30,000 + benefits

Home based in England, Scotland or Wales with occasional national travel

About the role

You’ll be recognised as the friendly, confident and supportive face of IT within Enginuity Group. Working at the heart of our day-to-day IT support operations, providing hands-on support to our end users and ensuring they have everything they need to succeed, you’ll help keep things running smoothly.

Alongside this, you’ll contribute to key projects and take ownership of keeping our core platforms up to date and performing at their best.

What you’ll be doing

You’ll provide day-to-day support to our end users across common platforms, ensuring issues are resolved quickly and effectively. You’ll create clear, practical self-help tools that empower colleagues to troubleshoot with confidence, while also managing and maintaining our IT asset and contract register to keep records accurate and up to date. You’ll respond to escalations from our MSP, acting as a key point of coordination and resolution when issues require additional attention.

Alongside this, you’ll lead the onboarding and offboarding process for colleagues, delivering a smooth and secure experience. You’ll assist the wider team with project tasks, contributing to key initiatives, and carry out regular maintenance of our core platforms to ensure our systems remain secure and stable.

What we’re looking for

We’re looking for an IT Support Analyst with excellent written and verbal communication skills, who can build and maintain positive, effective relationships at all levels of the business. You’ll be confident organising your workload, and have experience managing tickets efficiently through an ITSM helpdesk platform such as FreshService, ZenDesk, or ServiceNow. A proactive problem-solver, you’ll be comfortable tackling challenges as they arise, sharing new knowledge with the wider team - all while maintaining exceptional attention to detail and accuracy.

Technically, you’ll be skilled in Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams) and have a strong working knowledge of Windows 11 and Windows Server operating systems, including patching and security. You’ll have experience managing users and groups in Entra ID, deploying applications and settings via Intune across laptops and mobile devices, and using RMM tools to provide remote support. Experience creating and supporting sites, setting permissions, and working with iOS devices - including deployments via Apple Business Manager - is also key.

Other skills which would be desirable however not needed to apply for the role

Ideally you will have experience working with Azure, including VMs and basic networking concepts, along with an understanding of key Cyber Security Principals and tools to support our Cyber Lead with regular updates and maintenance. Additionally any experience crafting prompts in AI tools such as CoPilot would be advantageous. However, these requirements are not essential to apply.

Working for EAL/Enginuity Group

We offer a supportive work environment and a comprehensive benefits package.

Equity, diversity and inclusion are integral to everything we do, and we are committed to being an inclusive workplace where all colleagues feel valued and able to be themselves. We actively encourage applications from people of all backgrounds, identities and experiences.

Many of our team work flexibly, and we would be happy to discuss how flexible working could work for you and the business. If you are shortlisted for interview, please let us know so we can explore this together.

We also welcome discussions about any reasonable adjustments that may support you throughout the recruitment process.

Remote/home based working at Enginuity

Your working hours will be 35 per week, working 9am until 5pm with a 1 hour lunch.

As a home-based employee you will fulfil your job responsibilities from home. Interactions with work and colleagues will be from a virtual environment. Depending on your role you will be required to either have some occasional travel or UK national travel. This travel will be required to allow you to fulfil different parts of your role and to meet colleagues on a quarterly basis. Other meetings that might require you to travel are events such as all colleague away days, training, and project work. Please review the advert to gain this insight to how much travel is expected. Also, ask at interview stage to confirm the frequency of travel and distance.

The company will provide you with the IT equipment required to carry out your role but it is a requirement that you provide all the necessary facilities for working from home; including broadband, home office, desk and chair.

Our benefits include:

Competitive externally benchmarked salaries
A defined contribution pension (4.5% employer/employee contribution).
25 days paid holiday (increasing after 1 years’ service to 26 days and 2 years to 27 days), plus bank holidays.
3 additional paid days for company shutdown over Christmas and New Year
A holiday buy scheme - option to buy up 5 days extra days holiday per year
Life assurance of 2x your salary
A Healthcare Cash Plan so you can claim back the costs of everyday health care such as dental, optical and physiotherapy. Plus, a virtual 24 hour GP service.
Paid membership of a Professional Body to support your continuous development.
An Employee Assistance Programme offering free confidential advice and support
Wellbeing programmes, access to a free wellbeing website and wellbeing app
Paid time off to volunteer in your local community or to support wider charitable causes
A comprehensive discounts and benefits scheme, with discounts at many high street and online retailers
Enhanced maternity, paternity, shared parental, adoption and dependant leave
Access to training and development opportunities

About Us

The Enginuity Group exists to find new ways to close skills gaps in UK engineering and manufacturing in order to create a more productive sector at the forefront of designing, making and maintaining the solutions to society’s greatest challenges. Enginuity is a charity that has created a ‘common language’ for engineering and manufacturing occupation and skills data, to help employers have the right skills at the right time to adapt faster to change.

We use this unique approach to sector data, alongside our deep understanding of the skills needs of UK engineering and manufacturing businesses, to:

support engineering and manufacturing employers in discovering new sources of skills;
provide insights and recommendations on the skills that are increasingly in demand so businesses, sectors and government can plan ahead;
and alongside EAL, the Enginuity Group's specialist Awarding Organisation, End Point Assessment Organisation and skills partner for industry, connect organisations to ensure technical education is fit for purpose and keeps pace with changing industry needs, new technologies and the net-zero transition.

Further Information

If you have any questions, a request for further information, or would like to request this information in an alternative format, our Recruitment Team will be happy to help. Email us at recruitment@enginuity.org.

As part of our commitment to diversity, equality, and inclusion, you’ll receive our Equal Opportunities Survey. We’d greatly appreciate it if you could take a few minutes to complete it - it helps us monitor and improve our recruitment practices.

We’re unable support UK relocation or to sponsor a visa for this role.

Depending on the volume of applications, the closing date for this position may be extended or brought forward.

IT Support Analyst

Colleagues

About Enginuity

IT Support Analyst

Already working at Enginuity?