Senior Regulatory Compliance & Incident Officer

Permanent, Full time: 35 hours per week

Salary: £40,000 to £45,000 + Benefits

Home based in England, Scotland or Wales with occasional national travel

The Senior Regulatory Compliance & Incident Officer is an operational role reporting to the Regulatory Compliance & Incident Manager. Candidates must have experience working within an Awarding Organisation or End-Point Assessment Organisation (EPAO), specifically as part of a regulatory compliance team.

While this position does not have formal line management responsibility, the Senior Officer is expected to matrix manage and mentor other team members to enhance capability. The role involves supporting the Manager in overseeing complex incidents, driving continuous improvement initiatives, leading on high-impact incidents, contributing to policy development, and playing a key part in stakeholder engagement and regulatory reporting.

What you’ll be doing

You’ll take the lead when it comes to investigating complex or high-impact incidents — gathering evidence, speaking to those involved, and pulling the facts together clearly and systematically. You’ll also be someone colleagues turn to for advice: whether that’s interpreting regulatory requirements, understanding what good compliance looks like, or helping teams manage potential risks.

Throughout the project lifecycle, you’ll help teams understand regulatory expectations, assess risk, and make sure compliance is built in from the start. You’ll also support our audit activity — coordinating with different teams, preparing documentation, and making sure actions are followed through.

Notifiable events will be another core part of your role. You’ll take ownership of the more complex cases, ensure root cause analysis is completed, and make sure corrective actions are put in place. Throughout this, you’ll keep the Manager updated so that we maintain transparency and meet all regulatory requirements.

Building strong relationships will be key. You’ll work with colleagues across the business, external partners, and regulators — sometimes representing EAL at meetings or industry events. You’ll also help us keep improving: spotting opportunities to make our processes work better, leading or supporting improvement initiatives, and contributing to training that helps embed best practice.

You’ll support the identification of compliance and governance risks, help develop mitigation strategies, and contribute to regular reviews to keep our risk picture up to date. You’ll also play a role in shaping our policies and procedures, ensuring they’re clear, compliant, and aligned to regulatory expectations.

Finally, training and mentoring will be part of your day-to-day work. You’ll help onboard new colleagues, deliver training to strengthen regulatory understanding, and support other officers as they grow professionally. Additionally, you’ll be responsible for producing accurate compliance reports, analysing incident and audit data, and highlighting trends that support better decision-making.

What we’re looking for

You’ll have experience in delivering or developing qualifications within an AO or EPA environment. As well as this you will be confident communicating clearly and professionally — whether you’re drafting regulatory reports, documenting incidents, or shaping policies and processes.

We’re looking for someone who already has experience leading complex investigations and managing compliance obligations in an AO or EPAO setting. Being able to build strong relationships is crucial — especially when it comes to influencing, negotiating, and working closely with regulators and internal stakeholders.

We’re also looking for someone who has supported or mentored others before, and who can demonstrate their ability to help colleagues strengthen their skills and confidence. You’ll have experience in leading investigations, delivering compliance or governance-focused change initiatives and will be able to show how you’ve worked collaboratively across teams.

You’ll be educated to Level 5/degree level (or equivalent) and bring a strong, practical understanding of Ofqual and other regulatory frameworks, and know how they’re applied in real AO/EPAO contexts.

It would be great (but not essential) if you also have

Any qualifications related to compliance, risk, or similar fields, along with experience in regulatory audits or reporting. If you have experience delivering training sessions or workshops this will be advantageous.

Working for EAL/Enginuity Group

We offer a supportive work environment and a comprehensive benefits package.

Equity, diversity and inclusion are integral to everything we do, and we are committed to being an inclusive workplace where all colleagues feel valued and able to be themselves. We actively encourage applications from people of all backgrounds, identities and experiences.

Many of our team work flexibly, and we would be happy to discuss how flexible working could work for you and the business. If you are shortlisted for interview, please let us know so we can explore this together.

We also welcome discussions about any reasonable adjustments that may support you throughout the recruitment process.

Remote/home based working at Enginuity

Your working hours will be 35 per week, working 9am until 5pm with a 1 hour lunch.

As a home-based employee you will fulfil your job responsibilities from home. Interactions with work and colleagues will be from a virtual environment. Depending on your role you will be required to either have some occasional travel or UK national travel. This travel will be required to allow you to fulfil different parts of your role and to meet colleagues on a quarterly basis. Other meetings that might require you to travel are events such as all colleague away days, training, and project work. Please review the advert to gain this insight to how much travel is expected. Also, ask at interview stage to confirm the frequency of travel and distance.

The company will provide you with the IT equipment required to carry out your role but it is a requirement that you provide all the necessary facilities for working from home; including broadband, home office, desk and chair.

Our benefits include:

• Competitive externally benchmarked salaries
• A defined contribution pension (4.5% employer/employee contribution).
• 25 days paid holiday (increasing after 1 years’ service to 26 days and 2 years to 27 days), plus bank holidays.
• 3 additional paid days for company shutdown over Christmas and New Year
• A holiday buy scheme - option to buy up 5 days extra days holiday per year
• Life assurance of 2x your salary
• A Healthcare Cash Plan so you can claim back the costs of everyday health care such as dental, optical and physiotherapy. Plus, a virtual 24 hour GP service.
• Paid membership of a Professional Body to support your continuous development.
• An Employee Assistance Programme offering free confidential advice and support
• Wellbeing programmes, access to a free wellbeing website and wellbeing app
• Paid time off to volunteer in your local community or to support wider charitable causes
• A comprehensive discounts and benefits scheme, with discounts at many high street and online retailers
• Enhanced maternity, paternity, shared parental, adoption and dependant leave
• Access to training and development opportunities

About Us

The Enginuity Group exists to find new ways to close skills gaps in UK engineering and manufacturing in order to create a more productive sector at the forefront of designing, making and maintaining the solutions to society’s greatest challenges. Enginuity is a charity that has created a ‘common language’ for engineering and manufacturing occupation and skills data, to help employers have the right skills at the right time to adapt faster to change.

We use this unique approach to sector data, alongside our deep understanding of the skills needs of UK engineering and manufacturing businesses, to:

• support engineering and manufacturing employers in discovering new sources of skills;
• provide insights and recommendations on the skills that are increasingly in demand so businesses, sectors and government can plan ahead;
• and alongside EAL, the Enginuity Group's specialist Awarding Organisation, End Point Assessment Organisation and skills partner for industry, connect organisations to ensure technical education is fit for purpose and keeps pace with changing industry needs, new technologies and the net-zero transition.

Further Information

If you have any questions, a request for further information, or would like to request this information in an alternative format, our Recruitment Team will be happy to help. Email us at recruitment@enginuity.org.

As part of our commitment to diversity, equality, and inclusion, you’ll receive our Equal Opportunities Survey. We’d greatly appreciate it if you could take a few minutes to complete it - it helps us monitor and improve our recruitment practices.

We’re unable support UK relocation or to sponsor a visa for this role.

Depending on the volume of applications, the closing date for this position may be extended or brought forward.