Quality Assurance Manager

Permanent

Full time: 35 hours per week

Salary: £48,000- £52,000 DOE + car allowance of £5,000 + benefits package

Home based, with regular national and international travel

About the role

In this role you’ll be a leader with a passion for quality assurance and compliance. You’ll ensure our customers receive exceptional service, leading a team of External and/or Internal Quality Assurers, as well as overseeing the compliance of EAL’s qualification and end-point assessments with all regulatory requirements across the UK. As part of this role, you’ll drive the delivery of contract and project milestones, KPIs, and service level agreements, all while fostering a culture of excellence.

What you’ll be doing

We are seeking a dynamic and results-driven individual to lead our Quality Assurance team, ensuring the delivery of exceptional customer service while upholding high performance and compliance standards. In this role, you will be responsible for managing both individual and team performance, providing guidance and support to help your team consistently meet service level requirements. You will also play a crucial role in monitoring and supporting compliance with regulations to maintain accreditation with regulators and public sector bodies. Leveraging digital platforms and data, you will plan resources effectively to meet demand and service requirements, while managing risks and maintaining a low-risk status across regulatory bodies.

As a leader, you will guide your team in achieving performance goals, ensuring continuous improvement through feedback, monitoring, and reporting. You will collaborate with other departments to improve the Centre experience, support ongoing projects, and implement best practices. Your role will also include training colleagues and associates, promoting knowledge transfer, and contributing to the development of key organisational documentation. Additionally, you will lead the implementation of strategies like the Centre Assessment Scrutiny Strategy, EAL moderation, and standardisation to maintain high service delivery standards. By fostering a customer-first mindset and motivating your team, you will ensure they embody our values and work with a focus on well-being, engagement, and continuous improvement.

What we’re looking for

You’ll have previous experience in the position of Quality Assurer, managing compliance to ensure adherence to policy and procedures. Leadership skills are a key part of what we’re looking for, along with experience of working within an Awarding Organisation, leading continuous improvements within quality assurance processes and monitoring successful implementation. We’re looking for experience in managing a diverse team, with the ability to inspire and develop team members, engaging the team and developing objectives that link to our organisation’s strategy. Finally, to be successful in this role you’ll need to possess excellent digital and IT skills, including using Microsoft Excel, Word, PowerPoint and Outlook.

Other skills which would be desirable however not needed to apply for the role

• TAQA assessment and quality assurance units or A& V or D unit equivalents
• Hold qualifications related to Engineering or Building Service Engineering at least at Level 3.
• Demonstrable experience working within international education.
• Hold a recognised leadership or management qualification at L3 or above.
• Demonstratable experience working in the Further Education sector, work-based on learning or employer apprenticeships.

Working for EAL/Enginuity Group

We offer a supportive work environment and a comprehensive benefits package. We pride ourselves on being an inclusive place to work for all our colleagues and we want everyone to feel valued and that they can be themselves at work.

Many of our team work flexibly, and we would be happy to talk to you about how this could work for you, please let us know if you are shortlisted for interview so we can discuss this with you.

We welcome discussions regarding reasonable adjustments to support you throughout the recruitment process.

Remote/home based working at Enginuity

Your working hours will be 35 per week, working 9am until 5pm with a 1 hour lunch.

As a home-based employee you will fulfil your job responsibilities from home. Interactions with work and colleagues will be from a virtual environment. Depending on your role you will be required to either have some occasional travel or UK national travel. This travel will be required to allow you to fulfil different parts of your role and to meet colleagues on a quarterly basis. Other meetings that might require you to travel are events such as all colleague away days, training, and project work. Please review the advert to gain this insight to how much travel is expected. Also, ask at interview stage to confirm the frequency of travel and distance.

The company will provide you with the IT equipment required to carry out your role but it is a requirement that you provide all the necessary facilities for working from home; including broadband, home office, desk and chair.

Our benefits include:

• Competitive externally benchmarked salaries
• A defined contribution pension (4.5% employer/employee contribution).
• 25 days paid holiday (increasing after 1 years’ service to 26 days and 2 years to 27 days), plus bank holidays.
• 3 additional paid days for company shutdown over Christmas and New Year
• A holiday buy scheme - option to buy up 5 days extra days holiday per year
• Life assurance of 2x your salary
• A Healthcare Cash Plan so you can claim back the costs of everyday health care such as dental, optical and physiotherapy. Plus, a virtual 24 hour GP service.
• Paid membership of a Professional Body to support your continuous development.
• An Employee Assistance Programme offering free confidential advice and support
• Wellbeing programmes, access to a free wellbeing website and wellbeing app
• Paid time off to volunteer in your local community or to support wider charitable causes
• A comprehensive discounts and benefits scheme, with discounts at many high street and online retailers
• Enhanced maternity, paternity, shared parental, adoption and dependant leave
• Access to training and development opportunities

About Us

The Enginuity Group exists to find new ways to close skills gaps in UK engineering and manufacturing in order to create a more productive sector at the forefront of designing, making and maintaining the solutions to society’s greatest challenges. Enginuity is a charity that has created a ‘common language’ for engineering and manufacturing occupation and skills data, to help employers have the right skills at the right time to adapt faster to change.

We use this unique approach to sector data, alongside our deep understanding of the skills needs of UK engineering and manufacturing businesses, to:

• support engineering and manufacturing employers in discovering new sources of skills;
• provide insights and recommendations on the skills that are increasingly in demand so businesses, sectors and government can plan ahead;
• and alongside EAL, the Enginuity Group's specialist Awarding Organisation, End Point Assessment Organisation and skills partner for industry, connect organisations to ensure technical education is fit for purpose and keeps pace with changing industry needs, new technologies and the net-zero transition.

Further Information

If you have any questions, a request for further information, or would like to request this information in an alternative format, our Recruitment Team will be happy to help. Email us at recruitment@enginuity.org.

We’re unable support UK relocation or to sponsor a visa for this role.

Depending on the volume of applications, the closing date for this position may be extended or brought forward.