External Quality Assurer (Electrical)

Permanent, Full-Time (35 hours per week)

Salary: £39500 starting plus generous Car Allowance + Benefits. Salary increase to £41500 after 12 months upon successful performance achievement.

Home-based – (South-East England) with National and International Travel.

About the Role

We are looking for one EQA to join our Customer Service Delivery team at EAL. Your role will ensure exceptional service delivery by guaranteeing our customers adhere to regulatory requirements and quality standards. You’ll report directly to the Quality Assurance Manager, ensuring that EAL's assessments are fully compliant across various regulatory contexts.

What you’ll be doing

As an EQA, your primary responsibility is to maintain consistent adherence to EAL quality assurance requirements and EQA national standards. This involves closely monitoring the delivery of services across the centres allocated to you to ensure they comply with EAL requirements. Doing so, you help guarantee that the services provided meet the necessary quality and compliance standards, contributing to the overall excellence of the organisation's offerings.

You’ll play a crucial part in shaping the future of the allocated centres. You will develop strategic plans for these centres, which are data-driven and designed to deliver a risk-based approach. Collaborating with stakeholders, you gather valuable input and insights to create and execute these plans effectively. Your strategic plans address various factors, including managing risks, maintaining compliance, managing registration volume, and ensuring excellent customer support.

Daily interaction with customers is a key aspect of your job. You will engage with them using various communication methods such as email, phone calls, and video conferencing. More importantly, you proactively seek to understand their needs and promptly address any queries or concerns they may have.

You will make use of in-house reporting systems, including tools like Smarter Touch, Connect, Microsoft software, and SAP, to document and share the outcomes of your engagements. By ensuring that reporting is done accurately and promptly, you contribute to transparent communication with both the Customer Service Delivery department and the customers themselves, allowing for informed decision-making and improvements.

What we’re looking for

• You will be an occupationally qualified Engineer with experience in assessment and quality assurance, hold the EQA award or be looking for development into the role of an EQA. You will be responsible for proactively engaging in your development to gain the skills, knowledge, and behaviours required for the position within 12 months.
• The breadth and depth of your development will require you to undertake development activities across EAL business departments to provide a broad range of knowledge of EAL’s operations.
• A clean driving license and willingness to travel are essential.

Other skills which would be desirable however not needed to apply for the role

While not required for you to apply, if you hold the (TAQA) EQA award in external quality assurance it would be beneficial, we will consider those with the appropriate assessment and quality assurance units or A1 & V1 or D Unit equivalents. Additionally experience in the FE (Further Education) sector, work-based learning, or employer apprenticeships and endpoint assessment, along with knowledge of moderation and quality assurance processes, and familiarity with Engineering and sector qualifications would be advantageous.

Working for EAL/Enginuity Group

We offer a supportive work environment and a comprehensive benefits package. We pride ourselves on being an inclusive place to work for all our colleagues and we want everyone to feel valued and that they can be themselves at work.

Many of our team work flexibly, and we would be happy to talk to you about how this could work for you, please let us know if you are shortlisted for interview so we can discuss this with you.

We welcome discussions regarding reasonable adjustments to support you throughout the recruitment process.

Remote/home based working at Enginuity

Your working hours will be 35 per week, working 9am until 5pm with a 1 hour lunch.

As a home-based employee you will fulfil your job responsibilities from home. Interactions with work and colleagues will be from a virtual environment. Depending on your role you will be required to either have some occasional travel or UK national travel. This travel will be required to allow you to fulfil different parts of your role and to meet colleagues on a quarterly basis. Other meetings that might require you to travel are events such as all colleague away days, training, and project work. Please review the advert to gain this insight to how much travel is expected. Also, ask at interview stage to confirm the frequency of travel and distance.

The company will provide you with the IT equipment required to carry out your role but it is a requirement that you provide all the necessary facilities for working from home; including broadband, home office, desk and chair.

Our benefits include:

• Competitive externally benchmarked salaries
• A defined contribution pension (4.5% employer/employee contribution).
• 25 days paid holiday (increasing after 1 years’ service to 26 days and 2 years to 27 days), plus bank holidays.
• 3 additional paid days for company shutdown over Christmas and New Year
• A holiday buy scheme - option to buy up 5 days extra days holiday per year
• Life assurance of 2x your salary
• A Healthcare Cash Plan so you can claim back the costs of everyday health care such as dental, optical and physiotherapy. Plus, a virtual 24 hour GP service.
• Paid membership of a Professional Body to support your continuous development.
• An Employee Assistance Programme offering free confidential advice and support
• Wellbeing programmes, access to a free wellbeing website and wellbeing app
• Paid time off to volunteer in your local community or to support wider charitable causes
• A comprehensive discounts and benefits scheme, with discounts at many high street and online retailers
• Enhanced maternity, paternity, shared parental, adoption and dependant leave
• Access to training and development opportunities

About Us

The Enginuity Group exists to find new ways to close skills gaps in UK engineering and manufacturing in order to create a more productive sector at the forefront of designing, making and maintaining the solutions to society’s greatest challenges. Enginuity is a charity that has created a ‘common language’ for engineering and manufacturing occupation and skills data, to help employers have the right skills at the right time to adapt faster to change.

We use this unique approach to sector data, alongside our deep understanding of the skills needs of UK engineering and manufacturing businesses, to:

• support engineering and manufacturing employers in discovering new sources of skills;
• provide insights and recommendations on the skills that are increasingly in demand so businesses, sectors and government can plan ahead;
• and alongside EAL, the Enginuity Group's specialist Awarding Organisation, End Point Assessment Organisation and skills partner for industry, connect organisations to ensure technical education is fit for purpose and keeps pace with changing industry needs, new technologies and the net-zero transition.

Further Information

If you have any questions, a request for further information, or would like to request this information in an alternative format, our Recruitment Team will be happy to help. Email us at recruitment@enginuity.org.

We’re unable support UK relocation or to sponsor a visa for this role.

Depending on the volume of applications, the closing date for this position may be extended or brought forward.