External Quality Assurer
Title: External Quality Assurer (Electrical)
Location: Home-based – (South-East England) with National and International Travel.
Employment Type: Permanent, Full-Time (35 hours per week)
Salary: £39500 - £43500 after 12 months upon successful performance achievement. Car Allowance + Benefits
Join Our Exciting Journey in Shaping Engineering and Manufacturing Capabilities
We invite you to join our team at this pivotal juncture of ambitious growth and new opportunities. As we usher in the next era of engineering and manufacturing, your role as an External Quality Assurer (EQA) is vital. We're a cohesive team that is committed to our people and customers. If you're seeking a new challenge and aspire to make a difference by enabling engineers to shape our world, we eagerly await your contribution.
About the Role
We seek one EQAs to join our Customer Service Delivery team at EAL. Your role will ensure exceptional service delivery by guaranteeing our customers adhere to regulatory requirements and quality standards.
Position - EQA.
They are reporting directly to the EQA Manager. Your responsibility ensures that EAL's assessments are fully compliant across various regulatory contexts.
Your Responsibilities
As an EQA, your primary responsibility is to maintain consistent adherence to EAL quality assurance requirements and EQA national standards. This involves closely monitoring the delivery of services across the centres allocated to you to ensure they comply with EAL requirements. Doing so, you help guarantee that the services provided meet the necessary quality and compliance standards, contributing to the overall excellence of the organisation's offerings.
You play a crucial part in shaping the future of the allocated centres. You will develop strategic plans for these centres, which are data-driven and designed to deliver a risk-based approach. Collaborating with stakeholders, you gather valuable input and insights to create and execute these plans effectively. Your strategic plans address various factors, including managing risks, maintaining compliance, managing registration volume, and ensuring excellent customer support.
Daily interaction with customers is a key aspect of your job. You will engage with them using various communication methods such as email, phone calls, and video conferencing. More importantly, you proactively seek to understand their needs and promptly address any queries or concerns they may
You will make use of in-house reporting systems, including tools like Smarter Touch, Connect, Microsoft software, and SAP, to document and share the outcomes of your engagements. By ensuring that reporting is done accurately and promptly, you contribute to transparent communication with both the Customer Service Delivery department and the customers themselves, allowing for informed decision-making and improvements.
You will efficiently utilise various systems, including Smarter Touch, Microsoft software, Power BI, SAP, and in-house HR systems. Your responsibilities in this domain include recording and managing outcomes, effective communication, data analysis, and keeping records accurate and current. These systems support the organisation's data management and operational efficiency.
Collaboration and knowledge sharing are key elements of this responsibility. You actively collaborate with colleagues across the organisation to identify opportunities for improving the customer experience. By sharing your expertise and sector knowledge, you help drive continuous improvements in service delivery and overall customer satisfaction. Your active participation in initiatives to enhance customer satisfaction and overall business performance strengthens the organisation’s success.
Whom We're Looking For
You will build working relationships with our customers, ensuring they understand and deliver against EAL requirements. This involves using customer information to develop tailored strategic plans where you will identify opportunities to engage directly with the customer to provide advice, guidance, and support, evaluate delivery arrangements, provide feedback, support customers’ standardisation arrangements and report on their performance, which will contribute to EAL maintaining a low-risk rating with the regulators we work with.
You will be an occupationally qualified Engineer with Experience in assessment and quality assurance, hold the EQA award or be looking for development into the role of an EQA. You will be responsible for proactively engaging in your development to gain the Skills, knowledge, and behaviours required for the position within 12 months.
The breadth and depth of your development will require you to undertake development activities across EAL business departments to provide a broad range of knowledge of EAL’s operations. .
We want you to take ownership of your performance; you'll proactively bridge gaps in understanding functional roles within the team and broader business functions.
A clean driving license and willingness to travel are essential.
We strive to be an inclusive place to work for all our colleagues, and we want everyone to feel valued and that they can be themselves at work. All our colleagues have a role to play in positioning EAL/Enginuity as a trusted expert and living our Group values and behaviours
Desirable Skills (Not Mandatory)
While not prerequisites for application, skills such as holding (TAQA) EQA award in external quality assurance, we will consider those with the appropriate assessment and quality assurance units or A1 & V1 or D Unit equivalents, experience in the FE sector, work-based learning, or employer apprenticeships and endpoint assessment, along with knowledge of moderation and quality assurance processes, and familiarity with Engineering, sector qualifications, would be advantageous.
Working at EAL/Enginuity Group
We offer a supportive work environment alongside an encompassing benefits package. Inclusivity is core to our culture; we value each colleague's unique identity. Our offerings include competitive salaries, a 4.5% employer-contributed pension, paid holidays (increasing with service), life assurance, professional body membership, well-being programs, volunteering opportunities, comprehensive discounts, and access to training and development.
We're excited to welcome you aboard if you're ready to contribute to our journey.
About Us
Enginuity is changing the world. Home to EAL, the Awarding Organisation for Engineering and Manufacturing qualifications, we are proud of our long and successful history of leading and shaping engineering and advanced manufacturing skills. As a trusted partner to individual engineers, educators, and engineering employers, we use unmatched industry expertise and data to create practical solutions to workforce skills challenges so that engineers can change their world and ours.
We cannot support UK relocation or sponsor a visa for this role.
Depending on the volume of applications, the closing date for this position may be extended or brought forward.
- Department
- Service Delivery
- Role
- External Quality Assurer (EAL)
- Locations
- UK
- Remote status
- Hybrid Remote
About Enginuity
External Quality Assurer
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